Refund Policy
At FSSAI Consult, we believe in complete transparency. This policy outlines what costs are refundable, what costs are non-refundable, and how refund requests are processed.
1. Understanding Our Fee Breakdown
Every invoice issued by FSSAI Consult distinguishes between three separate cost categories:
Fees paid directly to FSSAI (FoSCoS/ePAAS), DGFT, or municipal bodies. Non-refundable once paid to the government portal.
Fees paid to NABL testing labs, notary services, or courier dispatchers. Non-refundable once service has been performed.
Our advisory & filing fees. Eligible for full or partial refund depending on filing stage as detailed below.
2. Refund Eligibility & Stages
| Filing Stage / Condition | Professional Fee Refund % | Government & Lab Fees |
|---|---|---|
| Cancellation before work commencement | 100% Refundable | 100% Refundable (unpaid) |
| Documentation review completed | 70% Refundable (30% retained) | 100% Refundable (if unpaid) |
| Application drafted & staged on FoSCoS | 50% Refundable (50% retained) | Non-refundable if submitted |
| Application filed with FSSAI portal | 25% Refundable (75% retained) | Non-refundable (paid to Govt) |
| FSSAI inspection / query response stage | 10% Refundable (90% retained) | Non-refundable |
| License issued / Certificate generated | 0% (Service Complete) | Non-refundable |
3. Special Rule for Product Approval (ePAAS Portal)
Pursuant to FSSAI Order dated 1 November 2022, the statutory ePAAS application fee of ₹50,000 + GST paid to FSSAI is non-refundable by FSSAI under any circumstances, even if the non-specified food dossier is rejected or withdrawn. Pre-filing professional fee refunds apply as per Section 2.
4. How to Request a Refund
Step 1: Written Email Request
Email info@fssaiconsult.com with subject "Refund Request - [Invoice No]" including client name, payment receipt & bank details for NEFT/UPI refund.
Step 2: Processing Timeline
Requests are acknowledged in 48 hours and reviewed within 7 business days. Approved refunds are credited in 7 to 14 working days to the original payment source.
Refund Escalations & Billing Queries
If you have any queries regarding invoice refunds, contact our accounts team at info@fssaiconsult.com or call +91 93111 17064.